Queue management systems for service halls, clinics and public offices: ticketing, counter routing and the waiting-time data that shows where the hour actually goes. When more people gather in a branch than the counter can serve, the problem is rarely staffing: it is how the flow is organised. That is the part we work on. That is exactly what we work on: a hall where nobody knows how long the wait really is.
Response times are set by contract and vary with the location of the machine.
How we work
From the survey to the dashboard
1
Survey
We measure the real flow of the branch before proposing a configuration.
2
Installation
Dispenser, displays and signage, without closing the branch to the public.
3
Go-live
Transaction types configured and desk staff trained on the system.
4
Reporting
Waiting and service dashboard broken down by hour, by desk and by transaction type.
Sectors
Who we work with
Large branch networks
Retail chains
Petrol stations
Hotels and shopping centres
Transport terminals
Public bodies
Rollout case
Before and after the ticketing system
Before. A single line for every transaction type, with the wait piling up at the entrance.After. Tickets split by transaction type and an orderly waiting area.
Illustrative images of a typical rollout.
System questions
Getting flow under control
Usually not. Most halls we assess have enough counters and are routing people to the wrong ones. The assessment establishes which of the two problems you actually have, and it is cheaper to answer that question before buying equipment.
Almost always it is a distribution problem, not a headcount one. With no ticketing system everyone joins the same line for transactions that take wildly different times, and one long case holds up ten short ones. Splitting the flows by transaction type usually cuts the wait without adding staff.
A single hall is typically installed and commissioned in two to three days, including counter configuration. Staff training runs alongside, because a system used differently by each counter produces data nobody trusts.
The demand that machine handled moves to the counter. The system detects the peak, opens additional desks and alerts the manager to reinforce service for as long as the interruption lasts.
Yes. Every visit comes with a delivery note and a signed report detailing parts and times, in whatever format the tender requires.
Reviews
What our clients say
Real reviews from Mombasa clients.
B
Branch operations
★★★★★
"The assessment showed our peak was ninety minutes long. We changed shift patterns before buying anything."
H
Hospital administrator
★★★★★
"Routing by service type removed the single line where everyone waited for the wrong desk."
Services
Everything you need in one place
Serving Mombasa with quality materials and certified professionals.
📊
Flow assessment
Two days of measurement before any hardware.
🎫
Ticketing system installation
Dispensers, displays and counter calling.
🗓
Appointment scheduling
Spreading arrivals away from the peak.
⏱
Waiting time reporting
By hour, service type and counter.
🖥
Digital signage integration
Displays that show position and expected wait.
🎓
Staff training and rollout support
Counter staff who use the system as designed.
Need help? We are in Mombasa
Contact us today and receive fast, professional service.
